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ILA
BUSINESS PRE-CONFERENCE
Wednesday,
April 19, 2006
Salem Convention Center
Salem, Oregon
SCHEDULE/PROGRAM
[Word | PDF]
| 8:30
a.m. – 9:00 a.m. |
Sign
In/Registration
|
| 9:00
a.m. – 10:30 a.m. |
Change:
Communicating the Why,
Dealing with History and Listening to Resistance
Sheila Bentley, Bentley Consulting |
| 10:
30 a.m. – 10:40 a.m. |
Break
|
10:40
a.m. – 12:00 noon
|
Initiating
and Maintaining 2 way Communication between Management,
Supervisors and Workers
Rochelle Devereaux, Business Efficacy
|
12:00
noon – 1:00 p.m.
|
Lunch |
1:00
p.m. – 2:30 p.m.
|
Lean
Change Support: Best Practices in Change Support
Barbara Nixon, Wisconsin Public Service Corp.
|
2:30
p.m. – 2:40 p.m.
|
Break |
2:40
p.m. – 4:00 p.m.
|
Working
with Different Cultures
Linda Harris, Harris & Associates
|
| 4:00
p.m. – 4:15 p.m
. |
Maintaining
& Renewing the Passion to Succeed/
Wrap up
Rochelle Devereaux, Business Efficacy
|
| 4:20
p.m. – 5:00 p.m. |
Listening
Basics (optional – please indicate attendance) |
Program
Descriptions
1.
Change: Communicating the Why, Dealing with History
and Listening to Resistance.
Change starts with an idea, a perceived need which, effectively
communicated, shapes a new vision. This session explores techniques
for removing the cloud of the past, clearing the way for effective
exchanges in the present. Listening through the change process
also requires different skills and approaches to be applied
depending on where the speaker is in the change process.
2.
Initiating and Maintaining Two Way Communication between
Management, Supervisors and Workers
Pave the way for more consistent and effective up and down
communications and smooth transitions in change, whether to
a Lean Process or to a new vision/mission for the organization.
This session addresses some of the issues in management that
get in the way of two way communications and how to overcome
them.
3.
Lean Change Support: Best Practices in Change Support
Learn best practices in change management, with a specific
focus on listening, in lean change support. Walk out the door
with tools you can use to support the change to a lean environment
and measure your success in the change efforts.
4.
Working with Different Cultures
Culture, the way things are done around here, influences how
people listen and participate in Lean and other change processes.
Learn how ethnic culture can impact the ability to engage
people, have them hear and embrace new ideas and ways of operating.
Find ways to communicate to different internal and external
company cultures, have them hear you and teach yourself to
hear their messages.
5.
Maintaining and Renewing the Passion to Succeed, Communicating
the Vision
After the first blush of success, when routine sets in, how
do you keep people focused on the vision, renew their commitment
to the process and re-engage their passion to succeed? Learn
to listen and understand when people’s attitudes need
adjusting and how to keep them focused and engaged.
6.
Listening Basics: A very brief overview of listening
barriers and the 5 steps of dynamic listening.
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