Listening
(ILA, 1996): the process of receiving, constructing meaning from,
and responding to spoken and/or nonverbal messages







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Listening Factoids
Listening is important because . . .
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Since the rise of the radio and the
development of television, the spoken word has regained much of its lost
stature (Bryant).
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Being listened to means we are taken
seriously, our ideas and feelings are known, and, ultimately, what we have
to say matters (Nichols).
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Generous listening enhances our own
well-being and is the natural perspective of psychology, in which all
human behavior is seen as motivated by the agendas of the self (Nichols).
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We learn our culture largely through
listening; we learn to think by listening; we learn to love by listening;
we learn about ourselves by listening (Robinson).
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Being listened to spells the difference
between feeling accepted and feeing isolated (Nichols).
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In our society, listening is essential
to the development and survival of the individual (Robinson).
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Most people will not really listen or
pay attention to your point of view until they become convinced you have
heard and appreciate theirs (Nichols).
Some interesting statistics . . .
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How much of what we know that we have
learned by listening? 85% (Shorpe)
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Amount of the time we are distracted,
preoccupied or forgetful? 75% (Hunsaker)
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How much we usually recall immediately
after we listen to someone talk? 50% (Robinson)
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Amount of time we spend listening? 45%
(Robinson)
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How much we remember of what we hear?
20% (Shorpe)
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Amount of us who have had formal
educational experience with listening? less than 2% (Gregg)
And other numbers
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We listen at 125-250 words per minute, but
think at 1000-3000 words per minute. (HighGain,
Inc.)
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Number of business studies that indicate that listening is a top skill needed for
success in business? more than 35 (HighGain,
Inc.)
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