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Listening and Communication Competence |
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Confident individuals listen to message content better than individuals who lack confidence (Clark, 1989).
People with less confidence in themselves tend to be better listeners for the emotional meaning of the spoken message (Clark, 1989).
Being more willing to communicate and less apprehensive about listening and speaking is an indicator of better listening comprehension (Clark, 1989).
When learning a foreign language, one’s grammar improves if one learns to listen to the language prior to speaking it (Benson, & Heilt, 1978).
Both business practitioners and academics listed listening as one of the most important skills for an effective professional, yet only 1.5% of articles in business journals dealt with listening effectiveness (Smeltzer, 1993).
Individuals agree less on the ratings of good listeners, but agree more on the ratings of poor listeners (Cooper & Buchanan, 2003).
Listening accounts for approximately 1/3 of the characteristics perceivers use to evaluate communication competence in co-workers (Arnold, 1995).
Listening and listening-related abilities such as understanding, open-mindedness, and supportiveness constitute the single dimension upon which people make judgments about communication competence (Wienmann, 1977).
An individual’s willingness to listen is positively correlated with communication skills and negatively related to receiver apprehension and sender based communication apprehension (Roberts & Vinson, 1998).
Listening is an important component in how people judge communicative competence in the workplace (Haas & Arnold, 1995). Further, individual performance in an organization is found to be directly related to listening ability or perceived listening effectiveness (Haas & Arnold, 1995) |
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