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Wednesday, March 6

4:00PM                      ILA Executive Board Meeting

6:00 PM                     ILA Newcomers: What's in it for me?

                                    Lisa Darnell & Connie Morris

The session will address what's "in" ILA.  Experience a brief overview of the ILA, our past, present and future.  We will also try to assist attendees with discovering ILA resources that meet their specific needs.

7:00PM                      Welcome

Gather in the hotel lounge for a “no host” reception to greet old friends and establish new relationships.

8:00PM - 10:00PM  Members Sharing Stories of Listening and Community

Richard Halley, Michael Purdy & Klara Pihlajamaki

Listening theory/research is valuable, but real listening begins with human experience, and personal stories. This session asks participants to bring and share personal stories of listening. The session explores the question: What kinds of experiences help us become genuinely better listeners?

Thursday, March 7

7:00AM 

Session A                  ILA Newcomers: What's in it for me?

   General                   Lisa Darnell & Connie Morris

(Repeat from Wednesday 6:00PM)

This session will address what's "in" ILA.  Experience a brief overview of the ILA, our past, present and future.  We will also try to assist attendees with discovering ILA resources that meet their specific needs.

7:30AM                      CONTINENTAL BREAKFAST

8:00AM - 9:30AM  

Session A                  Getting Reporters to Listen to You – Part I

   General                   Lou Hampton

What does it take to get reporters interested in your story, and then get them to report it accurately? In this interactive session, ILA member Lou Hampton reveals how to get quoted and be remembered. You’ll also identify media opportunities you may have overlooked to help promote your business or organization. Lou’s Washington, DC-based consulting firm works with internationally recognized politicians, celebrities, and executives on their message development and delivery skills. Added bonus: even if you never talk to a reporter, these media techniques will sharpen all your communication.

Session B                  Research Dialogue

   Research                Chair:  Lisa Orick

Phil Emmert, Vickie Emmert, Michael Purdy, Charles Roberts, Andrew Wolvin

Learn how to get started on research, acquire funding, conduct research, and publish from individuals already successful in listening research. This session is a continuation of the 2001 ILA research mini conference in Chicago.

Session C                  Listening in the Global Business Community

   Business                 Jean Harris

As products and services from all over the world continue to be in demand globally, the need to improve listening across cultures is evident.  In this interactive session, the facilitator reviews general barriers to listening across cultures and identify strategies for removing them. Since the southwestern U.S. abounds in opportunities for cultural and business exchanges, and Mexico has recently become the second largest trading partner of the United States, exercises will focus on practicing to listen successfully to Mexican business representatives.

9:30AM - 10:00AM   BREAK

10:00AM - 11:30AM

Session A                  Getting Reporters to Listen to You - Part II

   General                   Lou Hampton

(Continued from 8:00AM)

Session B                  Responding: Matching What You Say with What They Prefer

   General                   Michael Gilbert

Discover communication preferences based on needs of individuals as described by Kahler’s Process Communication Model. Content will include perceptual preferences (feelings, thoughts, beliefs, reflections, reactions, and actions) and communication channels (directive, requestive, nurturative, and emotive).

Session C                  Teachers Assessing Oral Reading:  Did You Hear That?

   Education                Carol Christy

Informal assessments of reading are gaining in importance and   teachers need new strategies to reliably measure student performance.  Research, conducted in 2001, indicates that teachers and test administrators may be well trained in how to mark what they hear, but not in how to listen to what the students are actually producing. Those who attend the session will have the opportunity to mark a miscue analysis of a child reading orally.  Interference factors will be identified and some suggestions for improving the practice will be presented. 

                                    Pick Your Genre, Pick Your Movie, Pick Your Seat

                                    Harvey Weiss

Participants view clusters of movies identifying the specific characteristics that determine a genre. All movies possess similarities in terms of music, scenery, plot, character development, etc. This activity encourages listeners to be critical viewers and listeners. 

11:45AM                    LUNCHEON

1:30PM – 3:00PM

Session A                  Getting the Public to Listen and Stay Tuned to the News

   General                   Chair:  Sheila Bentley

This session will be a panel presentation with representatives from several Phoenix television stations and a Pulitzer Prize winning reporter and editor from a Seattle newspaper.  The session will cover topics such as:  How do news programs get viewers to listen to the news?  How are news stories selected?  How are the stories organized and told to encourage viewers to stay tuned?  What techniques do news programs use to attract and sustain listeners?  How do reporters listen to their subjects in order to encourage them to talk to the reporters?

Session B                  100% Responsible Communication

   Business                 Peter DeLisser

This 90 min. interactive coaching session reinforces six fundamentals of listening: 1) SELF-revealing statements, 2) asking real questions, 3) making general words specific, 4) confirming stated emotions, 5) confirming unstated emotions and, 6) accepting responsibility for nonverbal reactions.  This session provides an opportunity for participants to practice one method of teaching listening skills.  This method was developed as a result of needing to teach business managers and educators how to listen.

Session C                  Who Are We as Listeners? Individual Listening Profiles  Across Situations

   Research            Margarete Imhof

Using the Barker & Watson Listener Preference Profile (2000), this study investigates the adaptability of individual listening profiles to varying listening contexts (study, family, friends, work) and listening goals.

3:00PM –  3:30PM  BREAK

3:30PM – 4:30PM

Session A                  Group Listening: How to Get Group Members to Listen to Each Other

   Business            

Sheila Bentley

This interactive session reveals strategies for improving the listening effectiveness of team members in teams or committee meetings and for overcoming some of the barriers and biases, such as hierarchy, stereotypes, personality types, and communication styles.

Session B                  The Ways of Listening in Japan

General                   A Study Through Vocabulary: How the Japanese Listen

Sakae Endo

The traditional Japanese word for hear and listen is kiku but it has a much broader meaning.  The Japanese can listen to wine, tea, and incense.  Professor Endo located 163 compound verbs in old and new Japanese dictionaries.  It is through these words that we can learn about the ways of listening in Japan.

An Experience in Japanese Style Listening

Hiroko Suzuki

In the second half of the session, participants are able to realistically feel the depth of the Japanese listening style, kiku.  Through unique and enjoyable activities, participants receive numerous suggestions for their own listening training.

Session C                  Concept Key as a Tool in Teaching and Improving Listening

   Education                Maragret Fitch-Hauser & Will Powers

This paper focuses on the use of an innovative instructional technique called Concept Keys.   The technique involves students receiving keys to effective communication and listening on a regular basis via e-mail.  An instructor may use the Concept as a teaching point or as a basis for exercises and assignments.  Using this method has been proven to actively engage students in their learning process and stimulate their thinking about the applicability and importance of fundamental ideas at the root of effective communication.

4:45PM – 6:15PM

Session A                  Poster Session

   Research                            Student Papers

                                                Brown competition papers

Session B                  Taking Listening On-Line

   Business                 SusanEllen Bacon

Can we or can't we?  Will it or won't it?  Should we or shouldn't we?  These questions and more are answered by someone who has gone "live" and lived to tell about it.  Strategies, corporate successes, and the 'language' of the web are included.

Session C                  Presenting Across the Globe

   General                   Chair:  Lisa Orick

Margarete Imhof, Klara Pihlajamaki, Lyman Steil

This panel consists of seasoned overseas presenters.  They provide the audience with tips on presenting to a multi-cultural audience.  Learn how to speak, listen and, act properly from the experts.

7:00PM                      SCOTTSDALE ARTWALK

Meet in the hotel lobby to enjoy a world-renowned Scottsdale tradition.  Experience some of this country’s premier collections from virtually every school of artistic thought.

Here’s some of what has been said about the ArtWalk:

"A hip place to be on a cool Thursday evening, the ArtWalk provides the perfect night out for everyone..."
-DigitalCity.com

"Hundreds strolled the arts district's sidewalks listening to strolling musicians, sipping champagne and lemonade, munching popcorn and enjoying ice cream sundaes."
-The Tribune

"ArtWalk is the most happening thing to hit Thursdays..."
-AZ Central.com

Friday, March 8

7:30AM                      ASSOCIATION BUSINESS MEETING

                                    CONTINENTAL BREAKFAST

9:30AM – 10:30AM

Session A                  Perspectives on Intercultural Listening

   General                   Melissa Beall, Kimberly Batty-Herbert & James Pratt

                                    These three panelists participated in the first joint meetings of the ILA and the Speech Communication Association of Puerto Rico in San Juan, December 2001.  Each brings a unique perspective of that convention and shares their panel presentation.  

Beall discusses her interviews with Asian students and their perspectives of the similarities and differences in the importance of listening as well as in listening behaviors in Asia and the U.S.  Batty-Herbert shares her experiences as a listener during various intercultural presentations emphasizing self-monitoring. 

Pratt discusses how growing Hispanic populations in Wisconsin have impacted dairy farming and the changes in listening behavior we might expect because of this.

Session B                  A Closer Look at Listening Models and Frameworks

   Research                Kathy Thompson, Sheila Bentley, Judi Brownell, Dick Halley, Kelby Halone, Laura Janusik, & Andrew Wolvin

In this highly interactive session, seven ILA scholars briefly present their respective listening models.  Individuals have the opportunity to ask questions of each author during a structured poster session to follow.  The desired outcome is to acquire a collective deeper understanding of the multidimensionality of listening and bring us closer to an agreement on the essential components of the listening process.

Session C                  Using Critical Listening to Arbitrate

   Business                 Kent Zimmerman

After reviewing the basic procedures used in Better Business Bureau arbitration hearings, participants will be asked to evaluate the evidence in a sample arbitration case, and arrive at a reasoned decision.

10:30AM–11:00AM BREAK

11:00AM – 12:00PM

Session A                  Listening at the Pace of Life

   Research                Sheila Bentley, Margaret Fitch-Hauser & Barbara B. Nixon

This paper provides an examination of the challenges of listening in a professional setting under great pressure.  One of the challenges professionals face in the work place is learning to listen efficiently.  Current research indicates that good communication skills, particularly good listening skills, reduce the number of malpractice law suites filed in the medical arena and in education.  However, there has been no attempt to define what distinguishes efficient listening from ordinary listening.  We propose to ask patients and/or clients what they are looking for in terms of listening behavior and outcomes.  These questions focus on behavioral issues, time issues, and responsiveness issues.  Based upon the results of the survey, we attempt to define efficient listening.

                                    Sex-Role Assumptions Surrounding Everyday Listening in Social Situations

Kelby Halone

Research fostering stereotypical knowledge claims that women are better listeners than men based upon the assumption that the nature of a listening construct is already understood. This paper re-examines this claim by having members occupying different sex roles account for the listening process. Understanding first how members occupying a particular sex role account for the listening process provides an initial opportunity to clarify knowledge claims regarding the differential nature of the activity.

Session B                  College Listening Courses in the Global Community

   Education                Barbara Nixon

Join us for an interactive session of sharing what YOU are doing teaching listening courses in your college or university. . . or get ideas for launching a NEW listening course!

Research                   Perspectives on Listening

   Session C               Chair:  Andrew Wolvin

Respondent:  Isa Engleberg

Listening Dimensions, Terry Cunconan

Listening Psychology, Deborah Duran

Listenability, James W. Lohr

Listening Leadership, Lisa Orick

This panel discussion engages listening scholars in various perspectives on listening that can offer some new directions for listening theory and research.

Session D                  Teaching Physicians to Listen

   General                   Daniel Rosenblum

This paper is a summary of a future textbook aimed at medical students and young doctors which teach specific listening skills for information gathering, modeling and compliance, validation, and empathy.

                                    The Relationship Between Listening and Loneliness

James Pratt

The relationship between loneliness, depression and listening skills is explored in this study.  Standardized tests were administered to a group of university students, and the results are reported. 

1:00PM                      Depart for tours - meet in hotel lobby

Select from the following prepaid tours or explore on your own:

SEDONA – MONTEZUMA CASTLE

Visit Montezuma Castle to view prehistoric Indian cliff dwellings dating back to 1200 AD.  Continue on to Sedona with views of the Chapel of the Holy Cross and a scenic tour of the dramatic red rock areas, which have long been an inspiration to artists, filmmakers and visitors from all over the world.  Enjoy time for lunch and shopping in the many art galleries & shops, before heading up Oak Creek Canyon for a spectacular view before returning back to Phoenix. Optional Jeep tour at additional charge.

FRANK LLOYD WRIGHT’S TALIESIN WEST

This custom tour travels through beautiful north Scottsdale to Taliesin West, the distinctive home of renowned American architect Frank Lloyd Wright.  En route to Taliesin West, which is now a national landmark, your guide will inform you about Frank Lloyd Wright’s vast influence on the Valley of the Sun and orient you to the compound. Then enjoy “Panorama,” guided tour showcasing Wright’s brilliant ability to integrate indoor and outdoor spaces through architecture.  You will also visit Taliesin West’s Cabaret Cinema, Music Pavilion, Seminar Theater and Wright’s private office. The compound, linked by dramatic terraces, walkways and splashing fountains, overlooks the Valley of the Sun and the beautiful Sonoran Desert from the base of the McDowell Mountains. 

Saturday, March 9

7:30AM                      Continental Breakfast

8:00AM – 9:00AM

Session A                  ILA Leadership Listens

   General                   Kimberly Batty-Herbert & Melissa Beall

Future ILA presidents want to listen to you!  Attend this session to provide insight into where you would like to see the organization evolve over the next several years. 

Session B                  Listening at Home to the Ones You Love

   General                   Bob Bohlken

The electronic era has increased our ability to rapidly send messages over great distances but has done little to improve our communication in the home.  With the divorce rate and number of broken homes increasing, interpersonal listening awareness and training become far more important in our society than electronic global interaction.  This program provides insight into, and exercises for listening to the ones you love.

                                    Achieving Voluntary Simplicity

Roberta & John Ray

This panel examines the role listening plays in enabling individuals to achieve voluntary simplicity in their lives. Voluntary simplicity means that, through our free choice, we should seek to simplify our lives in order that we may live more purposefully and, to use Thoreau's words, more deliberately.

Session C                  The Intent to Communicate: What Role Does Motivation Play in Listening

   Research                Laura Janusik

Motivation is assumed in most effective listening models, yet studies have not focused on motivation's effect from the listening perspective.  Does one's intent to communicate determine how one processes and stores stimuli?  This study focuses on college students' ability to comprehend and recall given their differing intents to communicate.

            An Exploration of Attorneys’ Listening Styles

Daniela Polojan & Michelle Kirtley Johnson

Using the Listener Preference Profile, the paper analyzes attorneys' listening styles. Specifically, it focuses on whether attorneys listen the way they advocate.

 9:00AM – 9:15AM   BREAK

 9:15AM - 10:45AM

Session A                  Listening in Professional Communities:  An Examination of Listening in Three Diverse Cultures

   Research               

Maria Loffredo Roca & Amy Oxendine

Three separate but parallel studies were conducted examining the role of listening in teaching, in the public relations field, and in organizations promoting environmental messages.  Through in-depth interviews and surveys, the role of listening in each of these specific communities was examined

Session B                  Conceptualized Listening:  Perspectives from the Washington

   Research                Listening Summit

Chair:  Laura Janusik

Respondent:  Andrew Wolvin

This panel reports on the efforts of a group of listening scholars to

review and refine our understanding of listening behavior at a summer weekend "listening summit" in Washington, D.C.

Listening is. . .,  Kelby Halone

Listening Antecedents/Process/Outcomes, Sheila Bentley

Approaching Listening Theory, Research, Assessment, Pedagogy, and Practice, Vickie Emmert

Session C                  Silence, Communication and Culture

   General                   Parthenia Franks

This paper addresses silence and listening in the Caribbean culture, arguing that silence for some Jamaicans, serves as a communication springboard for creativity, rejuvenation, and cultural identity.

Listening, Malaysian Culture, and Gender

Ena Bhattacharyya

This session explores culture and gender as it impacts the listening ability of Malaysian IT/IS and Engineering students in obligatory English courses.  A distinction can be seen amongst these students in relation to the said categories.

                                    Listening:  Foundation of Dialogue among Civilizations

Saeid Golkar

2001 has been recognized as the year of dialogue among civilizations by the United Nations. Fortunately, this concept has been accepted by different people, groups, and countries. Dialogue is a process involving two skills: talking and listening.  The difference between dialogue and monologue is listening. We are witnessing listening gaining value as a human activity in the modern age. In this paper we show that dialogue among civilizations provides a source for dealing with conflict and violence.

11:00AM - 12:00PM

Session A                  Swap Shop

   Education                Carol Christy

Share your listening activities, exercises, assignments, and training tips in a highly interactive session designed for anyone involved in listening instruction or training.

Session B                  Reality TV and Reality Listening

   Research                April Roth

Survivor, Who Wants to be a Millionaire, The Real World, COPS, are all a coadunation of the familiar game show, soap opera, and reality television genres.  Survivor’s fusion of conventional elements obscures the fundamental intentions of these genres, to entertain, thrill, amuse, and provide insight into everyday life.  Instead, Survivor showcases the human tools of manipulation, deception, and betrayal as justifiable means to a superlative end. Also, the setting adds to the distraction from listening.  This paper presents the argument that the success of the show is largely based on the spectacle and not the content of the interactions.

Session C                  Listening to the Silence

    General                  Ken Paulin

Silence is the common air we breathe.  It is a vast pool always available to us where we can renew and refresh ourselves.  We need more silence in our lives…more stillness in our homes.  We need in our increasingly complex world, to silence ourselves – and to listen. 

Session D                  "Teaching Activities for the K-12 Standards of

   Education                Speaking, Listening, and Media Literacy: A Workshop"

Respondent:  Deb Hefferin        
Panelists: Pamela Cooper, Melissa Beall, Arlie Daniel, &

Carolyn Perry

A new publication of a teaching activities book for NCA's K-12 Standards on Speaking, Listening, and Media Literacy is being produced by NCA members. The workshop leaders are members of the Task Force who have worked on this project since its inception. The workshop will provide a brief overview of the activities book. The major portion of the workshop will focus on participants actually engaging in the activities.

12:00PM                    LUNCHEON

1:30PM – 3:00PM

Session A                  The Sacred Art of Listening

   General                   Kay Lindahl

Experience silence, reflection, and presence as three foundational qualities which nurture the spiritual aspect to the art of listening. This session is a study in approaches and practices that provide access to this sacred art.

Session B                  Listening to the Needs of Community:  A Rhetorical Analysis of  One Organization’s Attempt to Enforce Silence

   Research               Tony L. Kroll

Listening to the needs of a community is a primary responsibility for service organizations.  Recent efforts by the Catholic Church to silence religious leaders are used as a case study to consider organizational structures of consciousness.

                        Magical Listening and Community

Michael Purdy

The connection of community is created in human dialogue. The foundation of dialogue is the magical listening of the whole person in harmony with the community. What is magical listening in community creation? How do we begin to listen magically?

                                    Listening Speaks:  A Communicological Perspective

            Carol A. Richards

The human science of communicology (semiotic phenomenology) may be just the new approach to researching listening that Michael Purdy calls for in "Listening, Culture, and Structures of Consciousness."

Session C                  Mr. Sandman, Bring Me a Listener!

   Education                Barbara Nixon

It's 8:30 at night, and you're facing a classroom of 15 tired and distracted adult learners. How can you help motivate them to remain active listeners? Share your best techniques!

                       Methods of Promoting School Engagement

Harold Kinzer & Nancy Birch

Presenters describe how to use school and curriculum redesign, school policy changes, changes in teacher evaluation and rewards, changes in school assessment, changes in instructional practices, and school efforts to respond to community culture as methods of mitigating the effects of structural barriers to listening.

3:00PM – 3:30PM   BREAK

3:30PM – 5:00PM

Session A                  Listening:  The Cement That Builds Relationships and

   General                   Community

Sandy Stein

We are each members of numerous communities.  Whether we have an intention of building community in a classroom, a boardroom, or a medical office, effective listening is the mortar which helps us build cohesiveness.  In this seminar attendees have the opportunity to become a community and then analyze how this happened.  What listening strategies made it possible to weld a new group of people into an interdependent community?  Participants share their ways and means of facilitating connections and community through listening and create an action plan to double the effort. 

Session B                  Measuring Personality Characteristics of Effective Listeners

   Research                Rick Bommelje

This investigation analyzes the correlation between listening effectiveness and personality style.  Using the Watson Barker Listening Test and the Hogan Personality Inventory, 124 adults were surveyed.  The findings of this study are explored.

                        A Measure of Listening:  Exploring Listening Theory via

Narrative-Interpretive Themes

Pam & Jerry Catt-Oliason & Marvin Cox

A study of how eleven leaders from five organizations define, value, and measure listening. Through multiple analytical methods, definitions and listening themes emerge.

Session C                  Speaker Efforts to Improve Listening:  A Philosophical Dilemma

   Education                James Floyd

This paper examines the issue of whether speakers should be urged to make listening easier. In a sense such an approach may actually award and encourage the very listening habits that instruction in listening attempts to help people avoid.  Thus, we may teach what we discourage.

                                    Listening:  A Foundation in Business and Professional

Communication Courses

L. Keith Williamson & Connie Morris

This session describes the role listening plays and how it is graded in job interviews, team oral reports, panel discussions, and manuscript speeches within business and professional communication courses

5:00PM - 6:00PM    Past Presidents’ Meeting

Special Interest Meetings

                                                Education

                                                Research

                                                Business

                                                Web Advisory Board 

7:00PM                      No Host Cocktail Hour

8:00PM                      Awards Banquet

Sunday, March 10

8:00AM                        Executive Board Meeting

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