More good news: Kean University in New Jersey, USA has become our latest ILA Organizational Member. Welcome to Kean! With a rich history in higher education that spans over 150 years, Kean University is a world-class, vibrant and diverse university offering more than 52 undergraduate and 35 graduate programs, with over 85 options for graduate study including doctoral programs in psychology and education leadership. Kean is the third largest public university in New Jersey, and the largest producer of teachers in the state. It also has New Jersey’s first comprehensive program dedicated to the development of a new generation of mathematics, science and technology teachers and researchers - the New Jersey Center for Science Technology and Mathematics (NJCSTM). Thanks to Professor Sandra Bodin-Lerner for introducing Kean University to the ILA!

Taylor and Francis

The ILA is proud to announce our continuing partnership with Taylor and Francis one of the world’s leading business intelligence, academic publishing, knowledge and events businesses. With more than 6,500 employees globally, Taylor and Francis has a presence in all major geographies, including North America, South America, Asia, Europe, the Middle East and Africa.

Writing as The Listener

Check out this moving account of a day in the life of a Children’s Nurse, working in Pediatric Accident & Emergency, by Colin Smith, writing as The Listener: helping individuals to feel heard, think better and to learn how to listen.

https://dexteritysolutions.co.uk/2017/11/16/when-the-system-lets-us-down/

A recent Harvard Business Review article on Why Listening Matters quotes Dr Rita Charon:

I used to ask new patients questions about their health, their symptoms, their diet and exercise, their previous illnesses or surgeries. I don’t do that anymore. I find it more useful to offer my presence to patients and invite them to tell me what they think I should know about their situation.…I sit there in front of the patient, sitting on my hands so as not to write during the patient’s account, the better to grant attention to the story, probably with my mouth open in amazement at the privilege of hearing another put into words — seamlessly, freely, in whatever form is chosen — what I need to know about him or her. https://hbr.org/2017/10/making-time-to-really-listen-to-your-patientsutm_campaign=hbr&utm_source=twitter&utm_medium=social

International Journal of Listening, Volume 32, Issue 1, January-April 2018 is now available online.

These are some of the great articles: 

‘Toward a Theory and Practice of Organizational Listening’ by Jim Macnamara
‘The Constitutive Relationship of Listening to Hope, Emotional Intelligence, Stress, and Life Satisfaction’ by Laura R. Umphrey & John C. Sherblom
‘Instructor Active Empathic Listening and Classroom Incivility’ by Harry Weger

What Patients Say; What Doctors Hear?

The International Listening Association is thrilled to announce that Danielle Ofri, MD, PhD, will join us as a featured speaker in Dublin, Ireland during our 39th Annual International Listening Association Convention, and for our ‘Listening in Healthcare Settings’ Professional Development Day, June 20-23 2018. Dr. Ofri is an Associate Professor of Medicine at New York University School of Medicine. Her clinical home is at Bellevue Hospital, the oldest public hospital in the USA. She is a founder and Editor-in-Chief of the Bellevue Literary Review. Her recent book, What Patients Say; What Doctors Hear, https://danielleofri.com/books/what-patients-say-what-doctors-hear/ is an exploration of doctor-patient communication and how refocusing conversation between doctors and patients can improve health outcomes. Dr. Ofri writes regularly for the New York Times and Slate magazine about medicine and the doctor-patient relationship. Her essays have been selected twice for Best American Essays and also for Best American Science Writing. She is a recipient of the McGovern Award from the American Medical Writers Association for ‘preeminent contributions to medical communication’. 

Microsoft CEO, Satya Nadella, says Listening Matters

Nadella is evangelical about the power of Listening and empathy both for business and for life. In his new book: ‘Hit Refresh: the Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone’ he writes: “As a leader, a key part of your role is creating a culture where every person can do their best work, which requires more than tolerance for diverse perspectives.”  “Our growth mindset culture requires us to truly understand and share the feelings of another person.”   https://www.amazon.co.uk/Hit-Refresh-Rediscover-Microsofts-Everyone/dp/000824765X/ref=sr_1_1?ie=UTF8&qid=1508179695&sr=8-1&keywords=hit+refresh+nadella

How to Know What Someone is Feeling

Researchers at Yale University who conducted experiments on 1,800 participants found that people can read emotion more accurately when they listen: http://www.dailymail.co.uk/sciencetech/article-4963506/The-best-way-tell-feeling.html#ixzz4vaTZS9oD

What Women Want to Change About their Spouse

An article in The Times today says this: “According to a recent survey of things married couples would change about each other, No. 2 on the wives’ list was ‘listen when I talk’. Do we agree?  https://www.thetimes.co.uk/article/men-heres-what-we-keep-secret-from-you-sorry-darling-pspqsslz7

Check out Adam McHugh’s article ‘For Introverts, Listening Is an Act of Inward Hospitality’

https://introvertdear.com/news/listen-introverts-inner-world/. He says: “I am not actually convinced that listening comes naturally for anyone, of any temperament. True listening is an act of selflessness, a work of ego surrender, and most humans don’t do those things instinctually” and “The best hosts are listeners, those who welcome others into their minds, hearts, and souls.”

Wise words indeed!

Celebrity Hairdresser Talks Listening

“As a hairdresser over time you realize that the person sitting in front of you could be in real need of a chat. A massive part of my job is to simply listen and as a hairdresser we take the role as listeners very seriously. You go through so many things with your client’s deaths, births and marriages. And you’re there for each other every step of the way.”
The Samaritans do great Listening work.
The ‘The Big Listen’ campaign asked the nation to build their listening skills by using its SHUSH! Listening Tips to help a friend, relative or family member who may be going through a tough time: Show you care; Have patience, Use open questions; Say it back; Have courage! https://www.samaritans.org/branches/brighton-hove-and-district-samaritans/celebrity-hairdresser-talks-listening

"Why am I a Listener" by Adam McHugh 

Check out this article by Adam McHugh, Why I am a Listener: “I want to be the kind of person who has the capacity to be present and attentive, and I want others to feel loved, respected, and valued by my attentiveness. I want my listening to remind people who they truly are”. http://www.adamsmchugh.com/2013/10/why-i-am-listener.html

Video Created by Sandra Bodin-Lerner's Listening Class

Have you seen this great rap video created by Sandra Bodin-Lerner’s Listening Class at Kean University https://www.dropbox.com/s/5cidwty6lb17qjc/Kean%20University%20Listens.mov?dl=0

ILA Affiliate Program Welcomes PMA International