Check Out What Our Members Are Doing
Listening in Tourism and Customer Service
Have you considered the importance of Listening in Tourism and Customer Service? ILA members Dr Gayle Pohl and Dr Melissa Beall and their students are partnering with the Cedar Falls Tourism and Visitors’ Center in an exciting event covering Listening and Customer Service in tourism. Dr Melissa Beall’s presentation is entitled: "Listening: The Main Connection."
Listening Education Journal
The International Listening Association is proud to present its latest issue of the ILA Listening Education journal, edited by Dr. Erica Lamm of Concordia University, Nebraska, available free to ILA members. In this issue, you will find fascinating research about the benefits of structural previews in L2 learning, an exercise involving a "listening stick," a great piece about listening to someone's happiness, and a research-based article about therapeutic listening training and its effects on students' emotional intelligence. There is so much good stuff in here, we hope you will take time to read it! As always, if you have a great teaching idea or research from the realm of listening in education, or if you are a trainer with great ideas or research, please send your article to LEeditor@listen.org. We accept submissions on a rolling basis, so any time is the right time! Happy reading!
Writing as The Listener
Check out this moving account of a day in the life of a Children’s Nurse, working in Pediatric Accident & Emergency, by Colin Smith, writing as The Listener: helping individuals to feel heard, think better and to learn how to listen.
Microsoft CEO, Satya Nadella, says Listening Matters
Nadella is evangelical about the power of Listening and empathy both for business and for life. In his book: ‘Hit Refresh: the Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone’ he writes: “As a leader, a key part of your role is creating a culture where every person can do their best work, which requires more than tolerance for diverse perspectives.” “Our growth mindset culture requires us to truly understand and share the feelings of another person.” https://www.amazon.co.uk/Hit-Refresh-Rediscover-Microsofts-Everyone/dp/000824765X/ref=sr_1_1?ie=UTF8&qid=1508179695&sr=8-1&keywords=hit+refresh+nadella
How to Know What Someone is Feeling
Researchers at Yale University who conducted experiments on 1,800 participants found that people can read emotion more accurately when they listen: http://www.dailymail.co.uk/sciencetech/article-4963506/The-best-way-tell-feeling.html#ixzz4vaTZS9oD
Check out Adam McHugh’s article ‘For Introverts, Listening Is an Act of Inward Hospitality’
https://introvertdear.com/news/listen-introverts-inner-world/. He says: “I am not actually convinced that listening comes naturally for anyone, of any temperament. True listening is an act of selflessness, a work of ego surrender, and most humans don’t do those things instinctually” and “The best hosts are listeners, those who welcome others into their minds, hearts, and souls.”
Wise words indeed!
Celebrity Hairdresser Talks Listening
"Why am I a Listener" by Adam McHugh
Check out this article by Adam McHugh, Why I am a Listener: “I want to be the kind of person who has the capacity to be present and attentive, and I want others to feel loved, respected, and valued by my attentiveness. I want my listening to remind people who they truly are”. http://www.adamsmchugh.com/2013/10/why-i-am-listener.html
Video Created by Sandra Bodin-Lerner's Listening Class
Have you seen this great rap video created by Sandra Bodin-Lerner’s Listening Class at Kean University https://www.dropbox.com/s/5cidwty6lb17qjc/Kean%20University%20Listens.mov?dl=0
Tim Hast’s Ted Talk: “Change the World, Create a Culture of Listeners"
Have you seen this TED talk? ILA member, Tim Hast examines how one simple trait, the ability to listen, can separate success from failure. In fact, according to Hast, “Engaging in deep, skillful listening is a powerful solution to many of the problems people experience in relationships, at work, and in the world,” When people begin to listen skillfully, it has a profound impact on others around them. https://www.youtube.com/watch?v=45f4or8UsgE
Are You Hearing Me?
ILA member Prof Carol Benton recommends this link which asks these questions: Have you ever tried to have a conversation with somebody who wasn’t listening to you? Could you tell? Have you ever seen yourself nodding and smiling during a conversation while in your mind you were landing the space shuttle? Expertly, you might add. And do you think it was obvious you were in orbit? https://www.mindful.org/are-you-hearing-me/